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Industries

Telecom

An operator has millions of customers, and each one expects an answer now.

Talk to us about TelecomSee where it fits

Where it fits

Five places, one connected operation.

  1. 01Contact centerCalls, WhatsApp and email arrive on one agent desktop with the customer's history.Contact Center
  2. 02Business salesEvery business lead is tracked from the first call to the signed contract.CRM
  3. 03Back officeContracts and customer documents are stored, routed and approved digitally.Document Management & BPM
  4. 04BillingBusiness invoices are cleared with ZATCA as they are issued.e-Invoicing (ZATCA)
  5. 05Stores & sitesRetail outlets, offices and technical sites are covered by camera.Physical Security

Illustrative examples. Each one links to the solution behind it.

The sector

Telecom in Saudi Arabia.

Telecom operators and service providers in the Kingdom serve millions of customers under the Communications, Space and Technology Commission's rules on service quality and customer care. Every customer expects an answer on the channel they chose, every business customer expects a clear contract and invoice, and every store and technical site has to be secure.

We work with operators, resellers and service providers on contact centers and CRM, document management for contracts and customer files, e-invoicing for business billing, integration between their systems, and security for stores and sites.

What your systems need to handle

Solutions

What we deploy in this sector.

Contact centers, CRM, document management and billing compliance for operators and providers.

FAQ

Telecom: questions we hear.

We are a partner of ILS for SPINE and of Deepija Telecom for ConVox. Both cover inbound and outbound calls, IVR, call recording, supervision and reporting, with omnichannel options.

Yes. ConVox, for example, has integrations with CRMs such as Zoho, Salesforce and LeadSquared, and we can build other connections through APIs.

Yes, once your wave applies. Standard tax invoices to business customers are cleared with ZATCA before they are shared. We connect billing systems to FATOORA directly or through Taxilla.

Other industries

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