Customer experience

Contact Center

Manage the whole customer journey on one platform: calls, WhatsApp, email and chat on a single agent desktop, on SPINE or ConVox.

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The challenge

When calls, WhatsApp messages and emails arrive in separate tools, customers repeat themselves, agents switch screens, and supervisors cannot see waiting times or quality until the complaints arrive.

With Prestige

One queue and one desktop: every interaction routed to the right agent with the customer’s history on screen, calls recorded and scored, and live dashboards for service level, waiting time and handling time.

Platforms

The platforms we implement

We are a partner of ILS and Deepija Telecom, so we implement the contact center that fits your operation.

Official partner

An all-in-one contact center from a Saudi vendor: inbound, outbound, IVR, a unified agent desktop, supervision and built-in quality management.

Best for: Customer service, collections and telesales teams that want one platform with a local vendor behind it.

Explore SPINE

Official partner

An omnichannel contact center with a predictive dialer, IVR, WhatsApp, ticketing, a supervisor app and cloud services such as voice bots.

Best for: High-volume outbound and blended operations, in the cloud or on-premise.

Explore ConVox

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Capabilities

What you get

Every channel, one desktop

Voice, email, web chat, SMS and WhatsApp handled in a single agent interface.

Routing & IVR

Self-service menus and rules that send each contact to the best available agent.

Outbound dialer

Predictive, progressive and preview dialing with campaign and list management.

Quality management

Call recording, evaluation and post-call surveys to coach the team.

Live dashboards

Service level, waiting time, handling time and abandonment, live and historical.

CRM integration

Screen pop-ups and customer history from your CRM and business systems.

Modules

Everything in the platform

Every module shares one database: hover one to see what it does.

modules, one platform

Inbound

Queues, intelligent routing and callback.

One platform

InboundQueues, intelligent routing and callback.
OutboundAuto dialer, campaigns and contact lists.
IVRSelf-service menus, surveys and reminders.
Agent desktopOne screen with the customer’s full context.
SupervisionLive monitoring and coaching of agents.
QualityRecording, scoring and customer surveys.
TicketingTrack every request through to resolution.
Bots & messagingWhatsApp, chat and voice bots.

Specifications

Platforms: SPINE (ILS) · ConVox (Deepija Telecom)
Partner status: Partner of ILS and Deepija Telecom
Channels: Voice · email · web chat · SMS · WhatsApp
Dialing modes: Predictive · progressive · preview
Integration: CTI with your CRM · APIs · custom connectors

Where it's deployed

Connects with your systems

API / SDK
Web services
FTP / SFTP
Staging tables
Custom connectors

Works alongside the ERP and business systems you already run, no rip-and-replace.

FAQ

Questions, answered

Both cover inbound, outbound, IVR, recording and reporting. SPINE comes from ILS, a Saudi vendor, and includes built-in quality management and a debt-collection solution. ConVox, from Deepija Telecom, is strong in predictive dialing and adds WhatsApp, ticketing, a supervisor app and cloud services such as voice bots. We are a partner of both and recommend after looking at your operation.

Yes. Both platforms offer computer telephony integration, so the agent sees the customer’s record when the call arrives. We connect it to your CRM or ERP during implementation.

Yes. Both platforms handle inbound queues and outbound campaigns on the same system, with the same agents and reports.

Yes. Inbound and outbound calls can be recorded and replayed for quality and compliance, and supervisors can monitor live calls.