Smart call center solutions & services.
ConVox is Deepija Telecom’s contact center platform: a predictive dialer, omnichannel desktop, IVR, WhatsApp, ticketing and CRM, in the cloud or on-premise. Prestige is a Deepija Telecom partner.
- 1,500+
- clients
- 20+
- years of expertise
- 7
- call center products
- 5
- cloud services
Client and experience figures as published by Deepija Telecom.
Products
Seven products for the call center.
Predictive dialer
Dials several numbers automatically and connects agents only when a live response is detected. Suited to sales, telemarketing and surveys.
Omnichannel contact center
Voice, chat, email and social media on a single platform, with a 360-degree view of customer interactions.
IVR
Customisable menus guide callers, route them to the right department or offer self-service.
Contact center app
Monitor live calls, track agent performance and see real-time analytics from a smartphone.
Ticketing management system
Track, prioritise and resolve customer complaints with real-time updates and analytics.
WhatsApp solutions
Two-way communication, automated messages and real-time support on WhatsApp.
CRM
Track customer interactions, manage leads and analyse data on a unified dashboard.
Predictive dialer
Agents only get the calls that a person answers.
The dialer works through a list of numbers and uses statistical algorithms to predict when an agent will be free. Busy lines, unanswered calls and voicemail never reach the agent, which keeps idle time low.
Calling list
- +966 5• ••• 4412Dialing
- +966 5• ••• 9087Queued
- +966 5• ••• 2251Queued
- +966 5• ••• 6630Queued
- +966 5• ••• 1178Queued
- +966 5• ••• 3904Queued
- +966 5• ••• 7745Queued
AgentWaiting for a live answer
- 0
- Dialed
- 0
- Connected
- 0
- Filtered out
Illustrative dialer with sample data.
Omnichannel
Start on social media, continue by email, finish on the phone.
As customers move across channels, the agent picks up where the last interaction left off, in one interface with the customer’s history. Real-time monitoring, reporting and analytics show what customers prefer and where they struggle.
- A unified interface for all channels
- Context-rich customer history
- Automation and AI-driven insights
- Integrates with your existing systems
- Phone
- Live chat
- Social media
- SMS
One agent desktop
Cloud services
Telecom applications as a service.
Deepija Telecom offers these ConVox services hosted in the cloud.
Hosted call centerThe ConVox call center as a cloud-based platform.
Voice botA cloud-hosted AI solution for automated voice conversations.
Broadcasting toolsVoice, SMS, WhatsApp and email broadcasting.
Virtual PBXA cloud-based private branch exchange.
International audio conference bridgeAudio conferencing for businesses of all sizes.
Also from ConVox
- ConVox QA AI
- CPaaS
- CCaaS
- Email ticketing
- IP-PBX system
- Bulk SMS / WhatsApp / voice
- Audio conference
Industries
Where ConVox is used.
Healthcare
Specialised call handling, Code Blue, a nurse calling system and patient feedback.
CRM integrations listed by Deepija Telecom:Zoho CRMSalesforceLeadSquared
ConVox customers
We are running our customer support operations and sales process on ConVox for the last five years. ConVox is a very stable product.
ConVox customer
It is a one-stop solution for all the contact center needs and we are totally satisfied with the services and support.
ConVox customer
ConVox is rock solid, value for money solution with all the features of top international products.
ConVox customer
Logos and quotes are published by Deepija Telecom. They are not Prestige clients.
With Prestige
A Deepija Telecom partner in the Kingdom.
We size, deploy and support ConVox, and connect it to your CRM and telephony.
- 01
Size
Agents, lines, campaigns and channels sized for your volumes.
- 02
Deploy
Cloud or on-premise, with telephony and agent desktops set up.
- 03
Integrate
Connected to your CRM, ERP and ticketing.
- 04
Support
Training and support from our offices across the Kingdom.
Put more live conversations in front of your agents.
Tell us your campaigns, agent numbers and channels. We will arrange a ConVox demo.
Get a demo
ConVox is a product of Deepija Telecom Pvt. Ltd. Illustrations, icons, logos, figures and quotes are from deepijatel.com and may change; confirm the current product scope before ordering. WhatsApp and other names are trademarks of their owners.