Watch a busy outbound team for an hour and count how much of it is spent waiting: ringing tones, engaged lines, voicemail greetings, numbers that never answer. For many teams, that waiting is a large share of the working day.
That is the problem a predictive dialer solves, and it is one reason we have added ConVox to what we offer. ConVox is Deepija Telecom's contact center platform, and Prestige is now a Deepija Telecom partner in the Kingdom.
What ConVox is
ConVox brings the whole contact center into one platform: a predictive dialer, an omnichannel agent desktop, IVR, WhatsApp, ticketing and CRM. It runs in the cloud or on-premise. Deepija Telecom reports more than 1,500 clients and over 20 years in the field.
Agents only get the calls a person answers
The predictive dialer works through a calling list and uses statistical algorithms to predict when an agent will be free. Busy lines, unanswered calls and voicemail are filtered out, and the agent is connected only when a live person answers. Idle time drops, and every minute on the floor is spent talking to customers. It suits sales, telemarketing and surveys, and collections.
Start on social media, finish on the phone
Customers rarely stay on one channel. Someone may start on social media, follow up by email and finish on the phone. ConVox puts phone, WhatsApp, email, live chat and social media on one agent desktop, with the customer's full history, so the agent picks up where the last conversation left off. Real-time monitoring and reporting show which channels customers prefer and where they struggle.
Seven products for the contact center
- Predictive dialer for high-volume outbound calling.
- Omnichannel contact center with a 360-degree view of each customer.
- IVR with customisable menus that route callers or offer self-service.
- Contact center app to monitor live calls and agent performance from a smartphone.
- Ticketing to track, prioritise and resolve complaints.
- WhatsApp solutions for two-way messaging and automated replies.
- CRM to manage leads and interactions on one dashboard.
Or take it as a service
Deepija Telecom also hosts ConVox services in the cloud: a hosted call center, a voice bot for automated voice conversations, voice, SMS, WhatsApp and email broadcasting, a virtual PBX, and an international audio conference bridge.
Where it is used
ConVox serves healthcare (patient lines and feedback), banking (collections, loan and card sales), e-commerce, telecom, education (admissions and counselling), government contact centers for citizens, and non-profit organisations. Deepija Telecom lists ready integrations with Zoho CRM, Salesforce and LeadSquared.
What Prestige does
- Size: agents, lines, campaigns and channels sized for your volumes.
- Deploy: cloud or on-premise, with telephony and agent desktops set up.
- Integrate: connected to your CRM, ERP and ticketing.
- Support: training and support from our offices across the Kingdom.
ConVox sits alongside SPINE by ILS, the other contact center platform we deliver, so we can recommend the one that fits your operation rather than the only one we have.
Put more live conversations in front of your agents
Tell us your campaigns, agent numbers and channels, and we will arrange a ConVox demo.
Get a ConVox demo · Explore ConVox
ConVox is a product of Deepija Telecom Pvt. Ltd. Client and experience figures are as published by Deepija Telecom.
